Most Frequent Reasons Programs Turned Away Clients (12.3.2)
Table 12.3.2
MOST FREQUENT REASONS THE PROGRAM TURNED AWAY CLIENTS
|
|
Pantry |
Kitchen Programs |
Shelter |
|---|---|---|---|
Most frequent reason |
|
|
|
Lack of food or resources |
23.2% |
23.3% |
10.0% |
Services needed not provided by the program |
7.0% |
5.2% |
13.1% |
Clients were ineligible or could not prove eligibility |
9.6% |
7.6% |
14.6% |
Clients abused program/came too often |
23.4% |
4.4% |
3.1% |
Clients exhibited drug, alcohol, or behavior problem |
3.3% |
41.7% |
21.0% |
Clients lived outside service area |
18.0% |
3.4% |
0.9% |
Clients had no proper identification |
6.0% |
1.4% |
1.3% |
Client’s income exceeded the guidelines |
5.0% |
0.2% |
0.1% |
Other |
4.5% |
12.8% |
35.8% |
TOTAL |
100.0% |
100.0% |
100.0% |
|
|
|
|
Second most frequent reason |
|
|
|
Lack of food or resources |
8.9% |
17.5% |
3.8% |
Services needed not provided by the program |
11.3% |
16.6% |
24.8% |
Clients were ineligible or could not prove eligibility |
13.4% |
11.6% |
17.3% |
Clients abused program/came too often |
22.2% |
4.5% |
7.4% |
Clients exhibited drug, alcohol, or behavior problem |
5.6% |
25.6% |
31.3% |
Clients lived outside service area |
16.1% |
6.7% |
3.3% |
Clients had no proper identification |
11.8% |
2.9% |
5.0% |
Client’s income exceeded the guidelines |
8.1% |
1.9% |
0.6% |
Other |
2.7% |
12.7% |
6.5% |
TOTAL |
100.0% |
100.0% |
100.0% |
SAMPLE SIZE (N) – Programs that turned away clients |
5,713 |
490 |
1,186 |
Source:
This table was constructed based on usable responses to
Question 11of the agency survey
.
Notes:
The percentages presented in this table are based only on
usable responses, excluding missing, don’t know, and refusal responses.
All usable responses were weighted as described in Chapter 3
and in the Technical Appendix
volume to represent all emergency food programs of the A2H National Network. The sample sizes (N) also include missing data.
For most frequent reason, missing, don’t know, and refusal responses combined are 5.6% for pantry programs, 8.4% for kitchen programs, and 6.6% for shelter programs.
For second most frequent reason, missing, don’t know, and refusal responses combined are 29.7% for pantry programs, 59.1% for kitchen programs, and 29.4% for shelter programs.