Satisfaction with Services at Food Programs (9.2)
Clients were asked how satisfied they were with the amount, variety, and overall quality of food provided at the emergency food programs. Clients were also asked how often they were treated with respect by the staff of those programs. Table 9.2.1 summarizes the findings.
Table 9.2.1
SATISFACTION WITH SERVICES AT FOOD PROGRAMS
Level of Satisfaction with Various Aspects of the Service Provided to Clients or Others in the Household: |
Adult Clients Who Pick Up Food at a Pantry |
Adult Clients at a Kitchen |
Adult Clients at a Shelter |
Adult Clients at All Program Sites |
|---|---|---|---|---|
Amount of food provided |
|
|
|
|
Very satisfied |
59.6% |
63.2% |
52.7% |
59.7% |
Somewhat satisfied |
33.0% |
29.5% |
31.0% |
32.3% |
Somewhat dissatisfied |
6.1% |
4.6% |
9.0% |
6.0% |
Very dissatisfied |
1.3% |
2.7% |
7.3% |
2.0% |
TOTAL |
100.0% |
100.0% |
100.0% |
100.0% |
|
|
|
|
|
Variety of food provided |
|
|
|
|
Very satisfied |
56.7% |
59.1% |
43.6% |
56.2% |
Somewhat satisfied |
34.0% |
30.3% |
35.1% |
33.4% |
Somewhat dissatisfied |
7.7% |
6.6% |
11.4% |
7.8% |
Very dissatisfied |
1.7% |
4.0% |
9.9% |
2.7% |
TOTAL |
100.0% |
100.0% |
100.0% |
100.0% |
|
|
|
|
|
Overall quality of food provided |
|
|
|
|
Very satisfied |
62.3% |
60.4% |
45.9% |
60.8% |
Somewhat satisfied |
31.6% |
31.2% |
37.0% |
31.9% |
Somewhat dissatisfied |
4.9% |
4.7% |
8.5% |
5.2% |
Very dissatisfied |
1.1% |
3.6% |
8.6% |
2.1% |
TOTAL |
100.0% |
100.0% |
100.0% |
100.0% |
|
|
|
|
|
Frequency at which clients are treated with respect by the staff who distribute food |
|
|
|
|
All of the time |
84.6% |
80.9% |
65.9% |
82.7% |
Most of the time |
7.0% |
10.1% |
18.3% |
8.3% |
Some of the time |
2.2% |
5.2% |
8.9% |
3.2% |
Never |
0.3% |
0.7% |
2.8% |
0.6% |
Never came before |
5.9% |
3.0% |
4.1% |
5.3% |
TOTAL |
100.0% |
100.0% |
100.0% |
100.0% |
SAMPLE SIZE (N) |
37,986 |
10,667 |
4,225 |
52,878 |
Source:
This table was constructed based on usable responses to questions 53 and 54 of the client survey.
Notes:
The percentages presented in this table are based only on
usable responses, excluding missing, don’t know, and refusal responses.
All usable responses were weighted as described in Chapter 3 and in the Technical Appendix
volume to represent all emergency food clients of the A2H National Network. The sample sizes (N) also include missing data.
For amount of food provided, missing, don’t know, and refusal responses combined are 9.6% for pantry clients, 5.3% for kitchen clients, 5.4% for shelter clients, and 8.6% for all clients.
For variety of food provided, missing, don’t know, and refusal responses combined are 9.8% for pantry clients, 5.4% for kitchen clients, 7.1% for shelter clients, and 8.9% for all clients.
For overall quality of food provided, missing, don’t know, and refusal responses combined are 10.0% for pantry clients, 4.7% for kitchen clients, 5.9% for shelter clients, and 1.4% for all clients.
For client treatment by staff, missing, don’t know, and refusal responses combined are 3.3% for pantry clients, 2.9% for kitchen clients, 3.0% for shelter clients, and 3.2% for all clients.
Across all three kinds of emergency food programs, the level of satisfaction among clients is high. 92.0% are either very satisfied or somewhat satisfied with the amount of the food they receive at the programs. Client satisfaction with specific aspects of the programs follows:
- 89.6% of the clients are either very satisfied or somewhat satisfied with the variety of the food.
- 92.7% of the clients are either very satisfied or somewhat satisfied with overall quality of the food.
- 82.7% of the clients say that they are treated with respect by the staff all the time.
